Shipping policy
Thank you for shopping with HANHON. We aim to deliver your order safely and as quickly as possible.
1. Order Processing Time
All orders are processed within 2–5 business days after order confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During high-demand periods, launches, or sales, processing times may be slightly longer.
2. Shipping Time
Estimated delivery time:
- India: 4–10 business days
- Delivery timelines may vary depending on your location and courier availability.
Please note that unexpected courier delays, weather conditions, or operational issues may occasionally affect delivery timelines.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and shown at checkout before payment.
We may offer free shipping on selected products, offers, or order values.
4. Order Tracking
Once your order is shipped, you will receive a tracking link/details via email or SMS so you can track your package in real time.
5. Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided and the order is returned or undelivered, additional shipping charges may apply for re-shipping the order.
6. Delayed or Lost Shipments
While we work with trusted courier partners, delays can occasionally happen due to circumstances beyond our control.
If your order appears lost or significantly delayed, please contact us and we will assist you as quickly as possible.
7. Damaged Packages
If the outer package appears damaged at the time of delivery, please mention it to the courier partner while accepting the package and record an unboxing video for proof.